1.What are Genuine Cummins Parts ?Genuine Cummins Parts are original engine parts manufactured or approved by manufacturer of Cummins engines in India, Cummins India Ltd. Kothrud, Pune 411038 and distributed by Cummins Sales and Service (India) Ltd..(CSS) through their authorized Dealer network.
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2.Where do I get the Genuine Cummins Parts ?Genuine Cummins Parts are available only through Cummins Sales and Service (India) Ltd. Pune (CSS) and their nationwide network of 91 Dealers. To locate the authorized Cummins Dealer nearest to you browse through 'Service locator' at http://gauss:9940/cdss/servicelocator/serviceloc.htm
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3. Who else in India are supplying Genuine Cummins Parts ?Apart from CSS and their authorized Dealership network, Cummins has not appointed any Distributors / Retailers to supply Genuine Cummins Parts. Parts genuineness is assured only when you buy the parts from an authorized Cummins channel. Else, you are exposed to the risk of buying a spurious part. Be sure you are buying Cummins parts through authorized channel each time…. every time. Any part not sourced through Cummins authorized channel is not a Genuine Cummins Part.
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4. What do I gain by using Genuine Cummins Parts ?Using Genuine Cummins Parts means you are sure of Cummins quality, warranty and not exposed to the risk of engine failure leading to monetary loss and equipment down time. At Cummins, parts used for engine production and service are same. With constant R&D efforts, the Genuine Cummins parts upgrade technically from time to time. Every time you use Genuine Cummins Parts, your engines get technically upgraded to the latest configurations. Hence, Genuine Cummins Parts are technically equal to or even better than the originally fitted engine part of your engine. Result is enhanced durability and lower life cycle cost.
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5.Where do I order for Genuine Cummins Parts ?Cummins has in place a well stocking policy of Genuine Cummins Parts at Dealerships to meet Customer requirements. Almost all parts are stocked by Dealers and are offered over the counter too. Incase the part you are looking for is not found with your area dealer, you are free to get it from any other Cummins dealer or you can place your orders directly on CSS through internet.
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6.How do I order parts on internet ?You need to register yourself first as an authorized Cummins engine user for ordering parts on Internet. For registration, please visit our web site and send us the request. You will be provided with login name and password, which allows you to enter orders and also you, will be allowed to access information such as order status, dispatch status etc. To avoid misuse, please maintain your login name and pass words in your safe custody.
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7.How do I know when the parts would be dispatched ?Generally most of the parts are available and would be shipped immediately on receipt of your order. Few parts may take 3-4 days additionally to arrange. Our web site is constantly updated to provide you the latest order status.
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8.How do I differentiate the Genuine Cummins Parts from Will-fit parts ?Genuineness of Cummins parts is assured only when the parts are procured from Cummins authorized channel.
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9.What prices I am charged when I buy Genuine Cummins Part ?All Customers, except Government Customers, are charged at Cummins suggested List price (Local taxes and other levies extra - varies from state to state)
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10.What is the warranty on Genuine Cummins Parts ?Cummins warranties all Genuine Cummins Parts for fitment and manufacturing defects. Warranty of parts varies with the parts category. Please check with the local Dealer or Cummins office.
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11.What is the value package Cummins offers while I buy Genuine Cummins Parts ?Constant interactions and feed back from our valued Customers have resulted in the development of excellent value packages keeping Customers' convenience in mind. Many of the Parts are supplied in the form of a 'basket' popularly known as kits under single part number, so that our Customers get all the parts at a time for any engine repair undertaking. This ensures error free ordering, simplifies the parts planning - procurement process and budgeting.
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12.Which parts are supplied as Kits from Cummins ?Cummins has developed 'B- Check' maintenance Kits, Inner and outer air cleaner element kits, Liner Piston and Ringset Kits, Liner and Ringset Kits, Governor Barrel Plunger and Cups kits, Crankshaft and bearings kits, PT Pump repair kits, Cylinder head repair kits, Engine Repair kits for on chassis repairs and Major engine overhaul kits.
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13.What are the major parts sold in kits ?Should your engine need a major parts replacement like Crankshaft and Cylinder block, you have an option to buy 'Short or Long blocks'. Short blocks are assembled engines below cylinder heads. Long blocks are assembled engines up to Cylinder heads. Accessories are not part of the short/long blocks. For the detailed contents of these, please write to us or contact nearest Cummins Dealer.
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14.What other engine related parts Cummins offers ?Under Genuine Cummins parts range, any thing and every thing that Cummins engine require…. whether it is a lubricating oil, engine Coolant, sound proofing, de -mineralized water, silencer, catalytic converter, radiator, heat exchanger, engine alternator-starter their repair parts, engine related software, engine monitoring system, portable oil and water testing kit or even a service tool….. You name it, you will get it.
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15. Can I have an option of buying Genuine Cummins Parts from any Cummins Dealer ?At any point of time, if you are deprived of meeting your emergency requirement of Genuine Cummins Parts by the local Dealer, you are free to buy the parts from the other nearest Cummins Dealer or even can place your order directly on CSS, Pune. Rest assure that your order will be handled on top most priority.
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16.Incase of emergency, can I collect the Genuine Cummins Parts from CSS, Pune personally ?No we do not have any cash counter at CSS office. You can collect the parts only from a nearest dealer. To locate the dealer please visit service locator.
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17.Can I buy Genuine Cummins Parts on credit card ?Please ask nearest CSS dealer if he provides facility of credit card purchase.
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18.What information I should carry when I need a Genuine Cummins Part ?Either Part Number along with Part Description or Part description along with engine serial number.
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19.Is there anyone in the field or nearer to me to help in identifying what Genuine Cummins Parts are exactly required for my engine repair ?Apart from 78 Dealers and 128 dealer branches located all over India, CSS is represented by 21 Area offices, 7 Parts depots and 5 Zonal offices. All these establishments are totally service oriented in assisting customers in service or plan spare parts requirements. You are also free to contact any Cummins office anytime. The details of the contact person, address, phone numbers and their e-mail addresses are made available on the internet and are constantly updated.
Sunday, March 30, 2008
SUPPORTS
We always ensure :
Availability at the point of consumption.
Robust Parts Supply Chain to ensure all fast moving parts are available and maintained closer to customer locations.
Periodic review to suit the demand changes.
Easy to Operate ‘Parts Rate Contracts’.
Priority shipping of Break Down Engine Parts.
Shipping in Customer convenient lots.
One stop shop for Cummins Generator requirements.
Solutions through
Maintenance Kits.
Engine Repair / Overhaul Kits.
Conversion and Upgrade Kits.
Filtration, Exhaust and Emission solutions.
Reduction in TCO thru’ value added products like HRU, Coil Coolers.
Availability at the point of consumption.
Robust Parts Supply Chain to ensure all fast moving parts are available and maintained closer to customer locations.
Periodic review to suit the demand changes.
Easy to Operate ‘Parts Rate Contracts’.
Priority shipping of Break Down Engine Parts.
Shipping in Customer convenient lots.
One stop shop for Cummins Generator requirements.
Solutions through
Maintenance Kits.
Engine Repair / Overhaul Kits.
Conversion and Upgrade Kits.
Filtration, Exhaust and Emission solutions.
Reduction in TCO thru’ value added products like HRU, Coil Coolers.
Allied Products
Heat Recovery Systems – Exhaust Heat recovered for producing Steam, Chilling. Savings reduce the cost of ownership.
Anti Vibration Mounts – High-life, Maintenance free, cost effective mounts.
Coil Coolers – Remote radiators for areas having water crisis and hard water problems.
Pulse Generator Starting System – Sealed, Zero Maintenance Batteries for Gensets.
Shakti – Sealed, Zero Maintenance Batteries for Automotive Application.
Additives – Fuel Additives for alternate fuels.
LDO Kits – To run Diesel engines on LDO as an alternate fuel.
FCM – Fuel Consumption and Fuel Efficiency Monitor to enable you to know the exact fuel consumption.
Energy Analyzers – Digital Energy Analyzers to measure all critical electrical parameters.
Acoustic Enclosure
Anti Vibration Mounts – High-life, Maintenance free, cost effective mounts.
Coil Coolers – Remote radiators for areas having water crisis and hard water problems.
Pulse Generator Starting System – Sealed, Zero Maintenance Batteries for Gensets.
Shakti – Sealed, Zero Maintenance Batteries for Automotive Application.
Additives – Fuel Additives for alternate fuels.
LDO Kits – To run Diesel engines on LDO as an alternate fuel.
FCM – Fuel Consumption and Fuel Efficiency Monitor to enable you to know the exact fuel consumption.
Energy Analyzers – Digital Energy Analyzers to measure all critical electrical parameters.
Acoustic Enclosure
Genuine Parts Offerings
We offer complete range of genuine Cummins After Market products which are available through best in class nationwide dealer network of dealerships.
We deal in following products which cater to over 17 engine series, 30 basic engine models with 400 different applications and over 25,000 line items.
Genuine Cummins Parts
Engine Overhaul and Repair Kits
B Check Kits
Conversion and Engine Upgrade Kits
Cummins Filtration Products
Genuine Cummins Parts for Tata Cummins engines
Cummins Turbocharger Assemblies and Parts
Silencers and Emission products
Genset Alternators and Spares
Allied Products
Lube Oil / Coolants
Special repair / Diagnostic tools
Electrical / Electronic / Software Items
Accessories / Peripherals
Training Aids / Literature / Cut Models
We deal in following products which cater to over 17 engine series, 30 basic engine models with 400 different applications and over 25,000 line items.
Genuine Cummins Parts
Engine Overhaul and Repair Kits
B Check Kits
Conversion and Engine Upgrade Kits
Cummins Filtration Products
Genuine Cummins Parts for Tata Cummins engines
Cummins Turbocharger Assemblies and Parts
Silencers and Emission products
Genset Alternators and Spares
Allied Products
Lube Oil / Coolants
Special repair / Diagnostic tools
Electrical / Electronic / Software Items
Accessories / Peripherals
Training Aids / Literature / Cut Models
CUMMINS AIMS
Cummins Sales and Service India Ltd. And its Best In Class nationwide network of Authorised dealers is the only source of the genuine parts for your Cummins engine.
Our Aim is : To provide Parts and Solutions of Right Quality, in Right Quantity, at Right Place, in Right Time to ensure maximum uptime of Customers’ assets and be a preferred and dependable supplier
We provide fast, reliable support to meet all the customer needs. We offer a wide range of genuine Cummins new and ReCon parts. Our best In Class Nationwide Dealer network have trained and certified technicians who use only genuine Cummins parts and are equipped with the latest technology and expertise to ensure that repairs are done right first time. We are your first line of support for maintaining and repairing your Cummins engine.
Our Aim is : To provide Parts and Solutions of Right Quality, in Right Quantity, at Right Place, in Right Time to ensure maximum uptime of Customers’ assets and be a preferred and dependable supplier
We provide fast, reliable support to meet all the customer needs. We offer a wide range of genuine Cummins new and ReCon parts. Our best In Class Nationwide Dealer network have trained and certified technicians who use only genuine Cummins parts and are equipped with the latest technology and expertise to ensure that repairs are done right first time. We are your first line of support for maintaining and repairing your Cummins engine.
HISTORY OF CUMMINS ENGINE
Making people’s lives better by
unleashing the power of Cummins”
Mission :
Motivating people to act like owners working together
Exceeding customer expectations by always being first to market with the best products
Partnering with our customers to make sure they succeed
Demanding that everything we do leads to a cleaner, healthier, safer environment
Creating wealth for all stakeholders
Skill/knowledge/abilities
Personality :
Decisive
Driven To Win
Agile
Passionate
Caring
Values :
Integrity
Innovation
Delivering Superior Results
Corporate Responsibility
Diversity
Global Involvement
unleashing the power of Cummins”
Mission :
Motivating people to act like owners working together
Exceeding customer expectations by always being first to market with the best products
Partnering with our customers to make sure they succeed
Demanding that everything we do leads to a cleaner, healthier, safer environment
Creating wealth for all stakeholders
Skill/knowledge/abilities
Personality :
Decisive
Driven To Win
Agile
Passionate
Caring
Values :
Integrity
Innovation
Delivering Superior Results
Corporate Responsibility
Diversity
Global Involvement
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